Chances are, by now you’ve heard the name SweepSouth making its way to your ears at least a few times. Maybe it’s because of your social butterfly co-worker who hosts parties more than they do meetings. Or, maybe it’s a constant in your friend’s personal dictionary who is such a neat freak that they often mistake shadowy spots for stains (we don’t judge). Perhaps this is the first time we’re sweeping into your life – if so, welcome! We’re also about to sweep you off your feet.
So, what is the SweepSouth craze all about, and how do you go about making your first booking with SA’s most trusted cleaning services platform? From preparations and planning to post-service ratings, in this post, you’ll find everything you need to know about our life-changing services, as well as the awesome SweepStars (cleaning professionals) who will be taking care of your home. Let’s dive in and find out everything you need to know about your first SweepSouth booking.
How to Make Your First SweepSouth Booking
Not sure where or how to get started? Booking a trusted, vetted SweepStar to transform your home will take just a few short minutes! Let’s find out how:
1. Booking Steps:
If you’re using the SweepSouth App (which gives you access to exclusive offers), follow the steps below:
- Once you’ve clicked ‘BOOK A SERVICE’ and chosen your required service (Home Cleaning; Outdoor Cleaning; Heavy Lifting), you’re now in the booking funnel and on your way!
- Firstly, let us know where you need your SweepStar to arrive by entering your address in the tab at the top of the page.
- Once you’ve finalised that, you’ll have the opportunity to enter a voucher code and enjoy a discount.
- Now we’ll look at the rest of the steps required for each specific service, starting with Home Cleaning:
- Give us the specifics detailing the number of bedrooms and bathrooms there are in the home requiring cleaning (all other common areas are included).
- All general cleaning tasks are included so far, so if you’d like any extras included, you’ll then have the option to choose from the following: Laundry & Ironing; Inside Fridge; Inside Oven; Inside Cabinets; Interior Windows; Interior Walls.
- Adjust the duration of your booking if need be by adding or subtracting hours.
- Choose how often you’d like a service to take place. Weekly bookers get up to 28% OFF!
- Opt for booking cover at a mere R19 extra.
- Finally, choose a date and time that suits you best. Once you’re ready to choose your SweepStar, scroll down to the section below where we help you out with that.
- Listed below are the additional steps required for Outdoor Cleaning:
- Select the number of hours required for your SweepStar to finish all required tasks.
- Choose the tasks you’d like your SweepStar to complete from the following list: Gardening; General Cleaning; Outside Windows; Car Washing; and/or Pool Cleaning.
- Choose how often you’d like a service to take place. Weekly bookers get up to 28% OFF!
- Opt for booking cover at a mere R19 extra.
- Finally, choose a date and time that suits you best. Once you’re ready to choose your SweepStar, scroll down to the section below where we help you out with that.
- If you’ve gone with Heavy Lifting as your chosen service, follow the same steps listed above for ‘Outdoor Cleaning’, excluding choosing your additional tasks.
If you’d prefer to book on the SweepSouth webpage, these are the steps to follow:
- Click on the drop-down arrow in the tab that says ‘Choose the service you need‘ or the ‘Make a Booking‘ button beside it and click on the service you’re looking for.
- Once you’re in the booking funnel, you’ll be able to follow the same steps listed above for the various services, just in different formats.
- You also have the option to choose an Express Service when booking here – this is a quicker, more convenient service of 1-3 hours offered at a lower rate of R199 for Mon-Thurs and R229 for Fri-Sun, which includes only the specific tasks you choose.
2. Choosing a SweepStar
When booking a service, you can either have a SweepStar chosen for you or choose one yourself. To ensure you’re receiving the best quality service from cleaning professionals you can trust, we’ve put certain benchmarks in place:
- All SweepStars are vetted by going through background and criminal checks before joining the platform and entering your home.
- A SweepStar’s profile contains information detailing where they’re from, what their interests and hobbies are, and how previous employers have described them.
- Additional useful information on a SweepStar’s profile tells you whether they have childcare experience and whether or not they work around dogs and cats.
- SweepStars are rated by clients after a service using a scale that ranges from 1 to 5. This culminates in an average rating for your benefit.
3. Different Types of Services
At SweepSouth, we give you the option of choosing more than just a general home clean. Here’s what else you can look forward to based on the service you choose:
- Indoor Cleaning: The cleaning of all bedrooms, bathrooms, and common areas in your home, with the option of the extra tasks listed above under the ‘Booking Steps’ heading.
- Outdoor Cleaning: General cleaning of outdoor areas, including tasks such as raking and cleaning of paving, gutters, and patios.
- Garden Maintenance: Garden services including landscaping and lawnmowing.
- Pool Cleaning: The various maintenance and cleaning tasks required for a sparkling blue pool.
- Window Cleaning: Polishing and cleaning of outdoor windows (indoor windows are a task chosen with ‘Home Cleaning’).
- Heavy Lifting: The help you need lifting and moving heavy objects around your home.
- Car Washing: Exterior and interior cleaning of vehicles.
- Express Service: A quicker, more convenient service of 1-3 hours offered at a lower rate of R199 for Mon-Thurs and R229 for Fri-Sun, which includes only the specific indoor cleaning tasks you choose.
Preparing for Your Service
Once you have your booking secured and in place, we promise that any necessary preparations for your service are just as easy. Below are the answers to some questions you might have with regard to preparing for your SweepSouth service.
1. How to Contact Your SweepStar
Once your booking is complete, you’re able to contact your SweepStar should the need arise. Whether you’ve booked through the app or our homepage, you’ll receive a booking confirmation email that lists a contact number for your chosen SweepStar.
If you’ve booked through the app, you’ll have the added ability to contact your SweepStar there. Open the app and click on a booking, followed by ‘Call’ or ‘Message’ to get hold of your SweepStar via phone call or text message.
2. Do You Need to Pick Up/Drop Off Your SweepStar?
The most important point to note here is that there’s no obligation on you as the client to collect or drop your SweepStar off before and after the service. SweepStars cover their own transport costs and work in areas that are easy to travel to and those they are familiar with. However, if you would like to lend a helping hand in this regard then please feel free to do so. Your support for SweepStars is always greatly appreciated.
Please note, we also have a dedicated logistics team to help each and every SweepStar with the smoothest and quickest transport routes to and from your home, ensuring safe arrival for them and complete satisfaction for you.
3. Do You Need to Provide Cleaning Products/Equipment?
As SweepStars travel on public transport, there is no capacity for them to carry any cleaning products or equipment with them. As such, it would be greatly appreciated if you could have all the necessary cleaning products and equipment ready. Not sure if you’ve got everything you need? Click here to find out what you might be missing.
During Your Service
Once a SweepStar has arrived at your house safely and you’ve got all the products and equipment ready, everything is in place for them to give you more free time and a happier, healthier home thanks to their cleaning expertise. Let’s jump into any last questions you might have during the duration of your SweepStar’s visit.
1. Do You Need to Provide Lunch for Your SweepStar?
Once again, the answer to this question is no – there is no obligation on you as the client to provide lunch for your SweepStar. However, with most bookings extending past 5 hours, we’ve found that the majority (if not all) clients are happy to provide their SweepStar with a meal and some coffee or tea to enjoy during a break, which is always met with great appreciation from our side and theirs.
After Your Service
As we are always looking at ways to improve to ensure the service you receive is of the highest quality, your feedback is not only greatly appreciated but vital in this regard. Once your booking is complete, you will have the ability to rate and tip your SweepStar and provide any necessary feedback which may prove to be helpful. Here’s everything you need to know about the processes once your booking is complete.
1. Rating Your SweepStar
Upon completion of your service, we give you the opportunity to rate your SweepStar using a 1 to 5-star scale. We ask that you give them an honest yet fair grading based on the quality of the work they completed, their attitude, and the overall impression left. You’ll also be able to leave comments by either clicking on the buttons already given, or typing out something yourself.
2. Tipping Your SweepStar
We’re proud to offer clients the ability to tip their SweepStars if they feel it has been earned; and more than that, we’re also extremely grateful for the amount of tips that SweepStars receive on a daily basis. This is not an obligation on your part but rather an opportunity for you to reward your SweepStar for their hard work and dedication. Simply click on one of the buttons given with the different amounts or enter a custom amount, and whatever tip is graciously given by you will be added to your invoice, with the full amount going to your SweepStar.
3. SweepStar Earnings Explained
At SweepSouth, one of our top driving factors is fair compensation for SweepStars. They receive between 80% and 96% of the total booking fee, depending on their experience, with a starting rate of 65% during the trial period which is 3 months. The starting rate covers additional support, background checks, and onboarding materials.
Conclusion
We hope that this article has answered any questions you may have about your first SweepSouth service and the processes in general. Should you have any other queries, please visit our Help Centre where we would be happy to clear up any confusion.
Ready to make your first booking? Now that you’re clued up on all things SweepSouth, it should be a no-brainer! Book your first SweepSouth cleaning service and find out why we’re SA’s #1 choice when it comes to home cleaning and indoor/outdoor services. We’re excited to provide the service you deserve, giving you peace of mind, more comfort, and an overall feeling of overflowing happiness.
